Privacy Policy

1. Personal Information We Collect

“Personal information” means information that identifies, relates to, describes, or can reasonably be linked to an individual. It does not include information that has been anonymized or de-identified so that it can no longer reasonably identify a person.

Depending on how you interact with NextlyPack, we may collect or process the following categories of personal information:

Contact and Business Information

• Name
• Company name and business contact details
• Email address
• Telephone number
• Billing address
• Shipping address
• Country, state, province, city, and postal code

Account Information

• Account username or login information
• Account settings and preferences
• Saved addresses and order information

Order and Transaction Information

• Products viewed, quoted, added to cart, or purchased
• Order quantities, dimensions, materials, finishes, and customization details
• Order history, invoices, deposits, balances, refunds, cancellations, and transaction status
• Shipping method, tracking information, and delivery status

Customization and Production Information

• Artwork, logos, designs, images, text, and files submitted for customization
• Production proofs and approval records
• Brand, product, and packaging requirements
• Information contained in files or artwork that you choose to provide to us

Payment Information

Payments are generally processed through Shopify and/or third-party payment providers. Depending on the payment method, those providers may collect payment card or financial account information. NextlyPack may receive limited transaction information such as payment status, payment method, transaction identifiers, billing information, and partial payment details where made available to us.

Customs and Import Information

Where required for international shipping or customs clearance, we may process information such as company registration details, Tax ID, VAT Number, EORI Number, importer information, or other information required by carriers, customs authorities, or applicable law.

Communications

We may collect information you provide when you contact us, request a quote, submit a support request, discuss artwork, approve a proof, communicate about an order, or otherwise correspond with us.

Device and Usage Information

• IP address
• Browser type
• Device type
• Operating system
• Network and connection information
• Cookie identifiers and similar identifiers
• Pages viewed and links clicked
• Cart, checkout, and browsing activity
• Date, time, and duration of interactions with the Services

2. Sources of Personal Information

We may collect personal information from the following sources:

• Directly from you, including when you request a quote, create an account, place an order, upload artwork, approve a proof, subscribe to communications, or contact us.
• Automatically through the Services, including through cookies, pixels, logs, and similar technologies when you visit or use our website.
• From Shopify, which hosts and supports our online store and processes information related to your interactions with the store.
• From payment providers, where necessary to process transactions and confirm payment status.
• From shipping, logistics, customs, and fulfillment providers, such as delivery status, tracking, customs, or address information.
• From service providers, apps, analytics providers, and other business partners that help us operate, secure, analyze, support, or improve the Services.

3. How We Use Personal Information

Depending on how you interact with the Services, we may use personal information to:

• Provide, operate, maintain, and improve the Services
• Prepare quotations and respond to product inquiries
• Process orders, deposits, payments, and refunds
• Create, manage, and support customer accounts
• Prepare artwork, proofs, samples, and custom production files
• Manufacture and fulfill custom packaging orders
• Arrange shipping, delivery, customs clearance, and tracking
• Provide customer service and respond to inquiries
• Communicate about quotes, orders, production, proof approval, shipping, and account activity
• Prevent fraud, abuse, security incidents, and unauthorized transactions
• Analyze website performance and understand how customers use the Services
• Personalize website content and product recommendations where appropriate
• Send marketing communications where permitted by law and according to your preferences
• Comply with legal, tax, accounting, customs, regulatory, and recordkeeping obligations
• Establish, exercise, or defend legal claims and enforce our Terms of Service and policies

4. Quotes, Orders & Custom Production

Because NextlyPack provides custom packaging, we may need to process additional information to prepare quotations, create proofs, manufacture products, and deliver orders.

This may include sharing relevant order specifications, artwork, recipient information, and production instructions with trusted manufacturing, production, printing, quality-control, fulfillment, or logistics providers where necessary to complete your order.

We use this information only for legitimate business purposes connected to your request or order, subject to our agreements with service providers and applicable law.

If your artwork or production files contain personal information about other individuals, you are responsible for ensuring that you have the authority to provide that information to us for the requested production purpose.

5. Payments

Our store is powered by Shopify and may use Shopify Payments and/or other third-party payment providers.

Payment providers may collect and process payment card details, bank information, billing details, fraud-prevention information, and other information necessary to authorize and complete a transaction.

NextlyPack does not require customers to send full payment card numbers by ordinary email or other unsecured communication channels. Please use the payment methods provided through our checkout, invoice, or other approved payment process.

Payment providers process information in accordance with their own privacy policies and applicable legal obligations.

6. Cookies & Similar Technologies

Like many ecommerce websites, NextlyPack and our service providers may use cookies, pixels, local storage, tags, and similar technologies to operate and improve the Services.

These technologies may be used for purposes such as:

• Keeping the website and checkout functioning
• Remembering preferences and cart contents
• Authentication and security
• Measuring website performance and traffic
• Understanding how visitors interact with our website
• Improving products and customer experience
• Advertising and marketing, where enabled and permitted by law

Depending on your location, you may be able to manage non-essential cookies through the cookie banner or privacy controls available on our website. You may also control cookies through your browser settings, although blocking certain cookies may affect website functionality.

7. Marketing & Communications

We may communicate with you about quotes, orders, artwork, proofs, production, delivery, account activity, customer support, and other transactional matters. These operational communications may be necessary to provide the Services and may continue even if you opt out of promotional marketing.

Where permitted by law, and where required based on your consent or preferences, we may also send marketing or promotional communications by email or other channels.

You may unsubscribe from promotional emails at any time by using the unsubscribe link in the message or by contacting us.

If NextlyPack offers optional SMS or text messaging and you choose to opt in, we will use your mobile number in accordance with the consent you provide. SMS opt-in information will not be sold or shared with third parties for their independent marketing purposes. Service providers may process messaging information only as necessary to provide the messaging service or comply with law.

8. How We Disclose Personal Information

We may disclose personal information where reasonably necessary for legitimate business purposes, including to:

• Shopify, which hosts and supports our online store
• Payment processors and financial service providers, to process payments, refunds, and fraud checks
• Manufacturing and production partners, where necessary to produce customized products
• Shipping, fulfillment, freight, customs, and delivery providers, to transport and deliver orders
• Cloud, IT, security, customer support, and communications providers, to operate our systems and Services
• Analytics, advertising, and marketing providers, where used and permitted by law
• Professional advisers, including accountants, auditors, insurers, and legal advisers
• Government agencies, regulators, courts, or law enforcement, where disclosure is required or permitted by law
• Potential or actual buyers, investors, successors, or other parties to a business transaction, such as a merger, acquisition, financing, restructuring, or sale of assets

We may also disclose information when you request, direct, or consent to the disclosure.

9. Relationship with Shopify

NextlyPack’s online store is powered by Shopify. Shopify collects and processes personal information relating to your access to and use of our store in order to provide ecommerce, checkout, security, account, payment, personalization, and other platform services.

Information submitted through our store may be transmitted to Shopify and its service providers, including providers located outside your country of residence.

For some Shopify services, Shopify may act as our service provider or processor. For certain enhanced Shopify consumer features, Shopify may independently determine how it processes information and may act as a controller under applicable law.

For more information, please review the Shopify Consumer Privacy Policy. You may also review privacy choices available through the Shopify Privacy Portal.

10. Targeted Advertising & Privacy Choices

NextlyPack does not sell personal information for money.

Depending on the advertising, analytics, or Shopify features enabled on our store, certain disclosures of device, cookie, browsing, or interaction data for personalized advertising may be considered a “sale,” “sharing,” or “targeted advertising” activity under some U.S. state privacy laws even when no money is exchanged.

Where applicable, you may have the right to opt out of these activities using the cookie banner, privacy choices, or data-sharing opt-out controls available on our website.

Where required by applicable law and supported by our website configuration, we may also recognize eligible browser-based opt-out preference signals, such as Global Privacy Control (GPC).

11. International Data Transfers

NextlyPack serves customers internationally and uses Shopify and other service providers that may process information in different countries.

As a result, your personal information may be transferred, stored, or processed outside the country or region where you live.

Where applicable law requires safeguards for international transfers, we and/or our service providers may rely on recognized transfer mechanisms, such as adequacy decisions, Standard Contractual Clauses, the UK International Data Transfer Addendum or equivalent safeguards, as appropriate.

12. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• Provide and support your account and Services
• Complete and document orders
• Maintain production, proof, and quality records
• Comply with accounting, tax, customs, and legal obligations
• Resolve disputes and customer claims
• Prevent fraud and maintain security
• Enforce our agreements and policies

Retention periods vary depending on the type of information, the nature of our relationship with you, legal requirements, and legitimate business needs.

When personal information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable law and technical limitations.

13. Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, transmission method, storage system, or security measure can guarantee absolute security.

Please do not send passwords, full payment card numbers, or other highly sensitive information through unsecured email or messaging channels unless we specifically provide a secure method for doing so.

If you maintain a customer account, you are responsible for keeping your login credentials confidential and for notifying us if you believe your account has been compromised.

14. Your Privacy Rights

Depending on where you live and subject to applicable legal exceptions, you may have some or all of the following rights regarding your personal information:

• Right to Access / Know: request information about the personal information we hold about you
• Right to Correct: request correction of inaccurate personal information
• Right to Delete: request deletion of certain personal information
• Right to Portability: request a portable copy of certain personal information
• Right to Opt Out: opt out of certain sales, sharing, or targeted advertising activities where applicable
• Right to Withdraw Consent: withdraw consent where processing is based on consent
• Right to Appeal: appeal certain decisions regarding a privacy request where applicable law provides that right
• Right to Non-Discrimination: exercise applicable privacy rights without unlawful discrimination

To exercise a privacy right, contact us at support@nextlypack.com or use any privacy controls made available through our website.

We may need to verify your identity before processing a request. Where permitted by law, you may use an authorized agent, but we may require proof of the agent’s authority and/or direct verification from you.

Certain information may be retained where necessary to complete transactions, comply with legal obligations, prevent fraud, maintain records, establish legal claims, or for other reasons permitted by law.

15. EEA & UK Privacy Rights

If you are located in the European Economic Area or United Kingdom, applicable data protection law may provide additional rights and require us to identify a legal basis for processing personal information.

Depending on the circumstances, we may process personal information based on:

• Performance of a contract, such as processing a quote, order, payment, production, or delivery
• Legitimate interests, such as operating and improving our business, providing customer support, maintaining security, and preventing fraud, where those interests are not overridden by your rights
• Consent, such as certain marketing or optional cookie activities
• Legal obligations, such as tax, accounting, customs, regulatory, or law-enforcement requirements

You may also have rights to object to or restrict certain processing and, where processing relies on consent, to withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing that occurred before withdrawal.

16. Children’s Privacy

The Services are intended for businesses and adult customers and are not directed to children.

We do not knowingly collect personal information from children in violation of applicable law. If you believe a child has provided personal information to NextlyPack without appropriate authorization, please contact us so that we can review and, where required, delete the information.

We do not knowingly sell or share for targeted advertising the personal information of individuals under 16 years of age.

17. Third-Party Websites & Services

Our website may contain links to third-party websites, social media platforms, payment providers, shipping services, or other online services that are not controlled by NextlyPack.

Those third parties have their own privacy and security practices. We encourage you to review their privacy notices before providing personal information.

NextlyPack is not responsible for the privacy practices, security, content, or independent actions of third-party websites or services that we do not control.

18. Complaints

If you have a concern about how NextlyPack handles personal information, please contact us first at support@nextlypack.com so that we can review the issue.

Depending on where you live, you may also have the right to complain to, or seek review by, a local privacy or data protection authority.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our Services, Shopify features, business operations, technology, service providers, legal requirements, or privacy practices.

When we update this Privacy Policy, we will revise the “Last Updated” date and publish the updated version on our website. Where required by applicable law, we will provide additional notice of material changes.

20. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or would like to exercise an applicable privacy right, please contact NextlyPack.